Best Price Guaranteed

Alto Hotel on Bourke - see location map 636 Bourke Street, Melbourne     Phone: +61 3 8608 5500     Email:

You are getting the best deal available at the time of booking .

If you find your reservation on another website at a lower rate, contact our hotel reservations without delay. We will match the rate of the other deal if the following conditions are met:

  1. You have contacted us immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
  2. The other deal is bookable online and is still available when we check.
  3. The other deal is subject to the same booking conditions you’ve opted for with Alto Hotel. This means:
    • It is the same hotel
    • It is the same room type, apartment type, etc.
    • It is for the same check-in and check-out dates
    • It has identical room conditions attached (including the included items such as breakfast, cancellation policy, package offer, etc.
  4. The conditions of your booking with us still allow penalty-free cancellations and modifications.
  5. 2% Credit Card surcharge applies
    • (Breakfast menu + Tea/Coffee + Juice at Hotel! each morning in “the green room” or Cooked Breakfast at nearby Facility)

If we can’t match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation – including the cancellation policy.

Our Best Price Guarantee offer does not apply if:

  1. You book through a website that doesn’t reveal which property or accommodation type you’ll be staying at until after you’ve booked.
  2. You book using:
    • Special membership rates
    • Frequent stayer rates
    • Loyalty points
    • Any rewards programmes or special promotions not available to general public without a membership, special / promotion code
  3. You don’t contact us until after you have checked in